Privacy Policy

CUSTOMER INFORMATION AND PRIVACY POLICY

The Cortland Savings and Banking Company is committed to protecting the privacy of our customers’ information.  As evidence of our strong commitment to protecting our customers’ privacy, we have adopted the following privacy principles and have implemented them at all levels of our organization.   Our policies apply to former and inactive customers as well as to current customers.

1.      Our Customers Expect Privacy.

We understand that you expect your personal and financial affairs to be held in the strictest confidence.  As a customer of the Cortland Savings and Banking Company, you have entrusted us to protect your privacy and to safeguard your personal information.  We take this responsibility seriously and have designed policies and procedures to prevent misuse of this information.

2.      Why We Collect, Retain, and Use Customer Information.

We collect, retain, and use information about you that we deem necessary to administer our business and provide products, services, and other opportunities to you.  If we collect information about you, we do so for a specific business purpose; and if you request, we will tell you why we are collecting the information.  Some of the reasons we use your information are the following:

·        To protect and administer your records, accounts and funds.

·        To comply with certain laws and regulations.

·        To help us design and improve our products and services.

·        To better understand your financial needs.

3.      We Will Maintain Accurate Information.

Maintaining the accuracy of your personal information is important.  We have procedures to help assure that your personal information is accurate, current and complete.  We also have procedures to correct inaccurate information in a timely manner, including processes to update information or remove outdated information.  If you discover any information we have about you that is incorrect, please let us know.

4.      We Limit Employee Access To Your Information.

Access to personally identifiable information about you is limited to those employees who have a specific business reason to know such information.  Our employees are educated and trained on the importance of confidentiality and privacy of customer information.  Appropriate disciplinary action is taken if employees do not adhere to this Policy, or procedures relating to this Policy.

5.      Security Procedures Protect Your Information.

We establish and maintain security procedures designed to help prevent unauthorized access to your private, confidential information.  These procedures help to provide assurance that our computers, hardware, software, and other technology maintain a high level of integrity.  In addition, our third party processors test for security regularly and provide us with authentication for our review.

6.      We Restrict Disclosure of Account Information.

It is not our policy to sell your private, confidential information to others.  We do reveal specific information about your accounts or other personally identifiable data to parties outside our organization under the following circumstances:

·        You request or authorize disclosure.

·        The information is provided to help complete a transaction

initiated by you.

·        The information is provided to a reputable credit bureau

or similar information reporting agency.

·        The disclosure is otherwise lawfully permitted or required.

·        When we work with businesses outside our organization

to provide products and / or customer support services.

7.      We Maintain Your Privacy When We Do Business Outside Our Organization.

It is sometimes necessary to provide personally identifiable information about you to a party outside our organization.  Some examples are when we use a vendor or service company to prepare your account statements or to provide support for one or more of our products or services.  We may also provide nonpublic personal information to nonaffiliated service providers and joint marketers.  This may include the marketing of our products, or other products, to enhance and expand the financial products and services available to you. When we work with outside businesses or companies, these vendors agree to safeguard your personal and confidential information, and they must also abide by all applicable laws and regulations.