Job Postings

If you are interested and meet the criterion for a job opening, email your resumes to Darlene Mack, Human Resources Manager at DMack@cortland-banks.com or fax your resume to 330.638.4907. The Bank retains the right to change the terms and conditions of the position(s) at any time. We are an equal opportunity employer m/f/d/v drug-free workplace.

(1) Part Time Teller - Victor Hills/Boardman location  JP #2014-23

(1) Part Time Teller - Cortland Main Office   JP #2014-34

(1) Full Time Head Teller - Brookfield Office

(1) Full Time Assistant Branch Manager - Brookfield Office

                                                                                   

                                                                                


Postings valid through dates provided.

___________________________________________________________________________________

Valid through: 12/30/14

POSITION TITLE:  TELLER     (1) Part Time Teller/Boardman area  (1) Part Time Teller/Cortland Main Office 

PAY GRADE / FLSA:     01  NON-EXEMPT
POSTING NUMBER:   PT/Boardman #2014-23  & #2014-34             
DEPARTMENT:  Listed Above
SUPERVISOR: Head Teller  
STATUS:  :Listed Above 

Work Hours:  #2014-23 (20) hours per week and 

                       #2014-34  (25) hours per week                  
Work Days:   Monday through Saturday as assigned

Job Objective (Purpose of the position): Under general supervision, but following established policies and procedures, provide a variety of customer service functions including processing savings accounts, checking accounts, loan transactions, cashing checks, and selling money orders and cashier’s checks.  Responsible for balancing each day’s transactions and verifying cash totals. Promote bank products and specials and refer customer for additional bank products to meet their financial needs

Essential Job Functions (Functions essential to attaining job objectives):
1.    Greet customers in a courteous, professional manner while providing prompt, efficient accurate service in processing transactions.
2.    Receives account deposits and loan payments.  Verify amounts, examine checks for endorsement and negotiability, collect appropriate fees and process transactions.
3.    Cash checks and process account withdrawal requests after verifying signatures and determining negotiability and availability.
4.    Take application for Savings Bonds, issue cashier’s checks, money orders and traveler’s checks.
5.    Effective operation of teller and bank software.
6.    Promote and refer customers for additional banking products to meet their financial needs
7.    Comply with Bank Policy and Procedures for security & operations.

Non-essential Functions (Marginal tasks performed by incumbent of the position):
1.    Answer basic telephone inquiries.
2.    Maintain a neat and orderly work area.
3.    Various other duties as assigned.

Accountabilities and Goals:
1.    Responsible for maintaining acceptable cash level in cash drawer.
2.    All transactions are completed in according to bank policy and procedures.
3.    Branch customers receive prompt service.
4.    Meet individual referral goals
5.    Level of Cash Items.
6.    Level of Over and Shorts.
7.    Level of policy violations resulting in monetary loss, such as the cashing of a check.

General Description (A descriptive account of how this job is done to someone who have never done it): The major responsibility of someone in this position (about 70 of one’s time) is spent performing customer related duties.  About 20% of one’s time is devoted to posting transactions.  About 10% of one’s time is devoted to balancing.  The majority of the time (about 60%) is spent standing, 20 % of the time is spent sitting and 10% walking.   Must lift bulk coin (up to 30 lbs.) and cash drawer (up to 15 lbs.).

Job Standards (Minimum qualifications needed to perform essential job functions):
1.    High school diploma or equivalent.
2.    Calculator skills
3.    Basic math skills
4.    Customer contact skills
5.    Successful completion of Bank’s training program(s).
6.    Previous cash handling experience or equivalent.

Job Location(s) (Place(s) where work is performed):
All Branches.

Equipment (Machines, Devices, tools, etc. used in job performance):
1.    Teller Terminal
2.    Calculator
3.    Typewriter
4.    Copier
5.    Fax Machine
6.    Check Protector
7.    Security equipment.
8.    Cash counter.

Critical Skills/Expertise (Needed for this job, specifically):
1.    Customer contact skills
2.    Successful completion of Bank’s training program(s)
3.    Computer skills
4.    Basic math skills

Profile
1.    The successful candidate must be optimistic, articulate, loyal, reliable, patient, accurate, tactful, systematic, diplomatic and thorough.  The candidate must be a problem solver, decision maker, goal oriented, assertive, possess good communication skills.
2.    Also must be helpful, courteous, able to concentrate, tenacious, calm and an excellent listener, detail oriented, careful and logical.

The Bank retains the right to change the terms and conditions of the position(s) at any time.

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Postings valid through dates provided.

_______________________________________________________________________________
Valid through: 12/30/14

JOB TITLE:  Head Teller
PAY GRADE/ FLSA:       01   /   EXEMPT 
DEPARTMENT: RETAIL COMMUNITY BANKING
REPORTS TO: Assistant Community Banking Manager/Community Banking Manager
SUPERVISES:  TELLERS
           
Job Objective (Purpose of the position):
Under general supervision, but following established policies and procedures, provide a variety of customer service functions including processing savings accounts, checking accounts, loan transactions, cashing checks, and selling money orders and cashier’s checks.  Responsible for balancing each day’s transactions and verifying cash totals.  Promote bank products and specials and refer customer for additional bank products to meet their financial needs. Assists tellers with complex balancing and other work related problems.  Prepare Teller Reports as necessary. Coach tellers on the daily product referral process.

Essential Job Functions (Functions essential to attaining job objectives):
1. Greet customers in a courteous, professional manner while providing prompt, efficient, accurate service in processing transactions.
2. Receives account deposits and loan payments.  Verify amounts, examine checks for endorsement and negotiability, collect appropriate fees and process transactions.
3. Cash checks and process account withdrawal requests after verifying signatures and determining negotiability and availability.
4. Issue cashier’s checks and money orders.
5. Effective operation of teller and bank software.
6. Promote and refer customers for additional banking products to meet their financial needs
7. Balance ATM.
8. Comply with Bank Policy and Procedures for Safe Deposit Box and Cash Advances.
9. Assist other tellers with processing transaction and balancing.
10. Schedule, evaluate, direct the day to day activities, and assist with balancing.
11. Oversee the maintenance of the vault in accordance with established operating procedures.
12. Comply with Bank Policy and Procedures for security.
13. Prepare teller reports as necessary.
14. May assume responsibility for the office in the temporary absence of management.

Physical, Mental and Performance Requirements (in performing Essential Job Functions):
Physical Requirements involve frequent sitting, standing, walking, talking and fine motor skills used in frequent use on a personal computer.  Occasionally pushing/pulling and lifting less than 50 lbs.
Mental Requirements involve frequently thinking analytically, using effective verbal communication, handling stress and emotions, concentrating on tasks, remembering names and details, making decisions, adjusting to change and examining/observing details. 
Performance Requirements involve frequently staying organized, meeting deadlines, attendance, working effectively with co-workers, using keyboard, writing, using math/calculations, directing others and attending work related meetings.

Non-essential Functions (Marginal tasks performed by incumbent of the position):
1. Answer telephone inquiries.
2. Maintain a neat and orderly work area.
3. Various other duties as assigned.

Accountability and Goals:
1. Responsible for maintaining acceptable branch cash levels (teller window and vault)
2. Branch customers receive prompt service.
3. Meet individual referral goals and assist teller colleagues with tools to meet their individual referral goals
4. Level of Cash Items for branch.
5. Level of Over and Shorts for branch.
6. Level of policy violations resulting in monetary loss, such as overriding a hold or approving the cashing of a check.

Critical Skills/Expertise (Needed for this job, specifically):
1. Customer contact and point of sale skills/experience
2. Cash Handling
3. Successful completion of Bank’s training program(s)
4. Computer skills
5. Basic math skills
6. Leadership skills
7. Calculator skills
8. Successful completion of Bank’s training program(s).
9. Three years previous teller experience including cash handling
10. Previous supervisory and/or Lead Teller experience.
11. Exceptional balancing record.

Job Location(s) (Place(s) where work is performed):
1. All Branches.

Equipment (Machines, Devices, tools, etc. used in job performance):
1. Teller Terminal
2. Calculator
3. Typewriter
4. Copier
5. Fax Machine
6. Check Protector
7. Security equipment.
8. Cash counter.
9. ATM
10. Alarm system.

 The Bank retains the right to change the terms and conditions of the position(s) at any time.

______________________________________________________________________________________

Valid through: 12/30/14 

JOB TITLE:   Assistant Community Banking Manager
PAY GRADE/FLSA: 02 / 03    Exempt
DEPARTMENT:  Retail
REPORTS TO:  Community Banking Manager
SUPERVISES:  Office Staff

Job Objective (Purpose of the position): Primary responsibility is to assist the Community Banking Manager with management of the branch and growing balance sheet and profitability of branch.  Acquire new customer relationship to the bank and grow product penetration of current customers. Profiles customers to open new accounts, cross-sell loans, additional depository products and services. Provides customer service and resolves customer problems.   Assist Branch Manager in educating staff on new products/cross-selling, loan portfolio managements, taking loan applications, discussing rate options, scheduling appointments, attainment of expected sales goals assigned by manager.  Assist in the day-to-day management of branch operations to ensure efficiency and compliance of procedures and policies. Has the authority as well as confers with and participates with the Branch Manager in matters such as recommending the hiring and firing of an individual, scheduling of staff, completion of contribution to performance evaluations and disciplinary issues. Directs the activities of the staff in singularly or in conjunction with the Branch Manager.

ESSENTIAL JOB FUNCTIONS (Function essential to attaining job objectives):
1. Generate new customer leads through the use of cold calling new customers and business, profiling current customers and businesses for additional needs and responding to referrals from internal and external sources
2. Greet customers, answer customer inquiries; take customer service phone calls. Overall provide a friendly, pleasant and professional environment in which to conduct bank business
3. Open and close deposit accounts, including Individual Retirement Account (IRA), STAR/Debit card, Discount Brokerage Accounts and process transactions. Advise customers on lending products and benefits of all bank products
4. Follow-up on new households to extend further services and insure customer satisfaction and retention.
5. Assist the Branch Manager with customer contacts, questions and portfolio
6. Work with Internet Banking Customers, specifically bill pay and cash management, including account maintenance and customer calls.
7. Explain and follow new services and/or provide follow-up training at the branch level.
8. Ensure that established policies and procedures are followed in areas supervised.
9. Sign cashier’s checks based on established limits and grant approval or denial of foreign checks.
10. Obtain daily/weekly rate schedules and discuss rate options as needed.
11. Evaluates Head Teller and oversees evaluations and disciplinary counseling of branch tellers.
12. Interviews and makes recommendations regarding branch staff in the absence of the Branch Manager.
Physical, Mental and Performance Requirements (in performing Essential Job Functions):
Physical Requirements:  The majority of the time, about 70% is spent sitting, 20% of the time is spent walking and 10% standing.
Mental Requirements involve frequent thinking analytically, using effective verbal communication, handling stress and emotions, concentrating on tasks, remembering names and details, making decisions, adjusting to change and examining/observing details.   
Performance Requirements involve frequently staying organized, meeting deadlines, attendance, working effectively with co-workers, using keyboard, writing, using math/calculations, supervising/directing others and attending work related meetings.

Non-essential Functions (Marginal tasks performed by incumbent of the position):
1. Provide some clerical services to the office.
2. Basic teller experience beneficial
3. Community service/involvement.

Accountabilities/Goals:
1. Responsible achieving individual and branch sales goals for bank products and growing the branch profitability and balance sheet
2. Ensure branch customers receive an excellent level of customer service and comply with the established customer experience procedures.
3. Maintain knowledge of all bank products and assist in training branch colleagues on product knowledge
4. Responsible for maintaining acceptable branch staff during peak and vacation times and to know when to request float staff in the absence of the Bank Manager.
5. Level of policy violations resulting in monetary loss, such as overriding a hold or approving the cashing of a check.

Job Location(s) (Place(s) where work is performed):
Any branch location (excluding Main Office).

Critical Skills/Expertise (Needed for this job, specifically):
1. Bachelor’s degree related field or equivalent work experience.
2. 12 to 24 months of branch operations
3. Excellent written and oral communications skills
4. Customer contact and service skills
5. Decision/problem solving skills
6. Supervisory experience
7. 12-24 months sales experience minimum of inside sales
8. Computer experience, Word, Excel-general knowledge and operational skills

Equipment (Machines, Devices, tools, etc. used in job performance):
1. Computer
2. Calculator
3. Typewriter
4. Copier
5. Fax Machine
6. Cash Advance Machine
7. Check Protector

 

 The Bank retains the right to change the terms and conditions of the position(s) at any time.

 

 

 

 

 

 

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Equal Housing Lender
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