NetTeller Overview

Security Tips, General Information and Support

Download NetTeller Application & Disclosure Documents

NetTeller General Information

There are 3 NetTeller Internet banking modules:

• Home
  The Home Banking module allows our customers to use the Internet to perform such basic banking tasks as viewing account balances, transferring funds between accounts, viewing rates, and viewing statements and check images.
• Bill Payment
  The free Bill Payment module allows our customers to use the Internet to make payments to businesses or individuals. These payments can be made on a one-time basis, or repetitively according to customer-determined schedules.
• Cash Management
  The Cash Management module allows our corporate customers to use the Internet to perform basic cash management functions, including wire transfers.

Cortland Banks' NetTeller works with Apple®, Windows®, Linux and other operating systems, provided that the browser that you are using is compatible with NetTeller. System requirements for the NetTeller Internet banking product are:

• Microsoft® Internet Explorer or Netscape® Navigator/Communicator browser (America On-Line® uses a modified version of Internet Explorer, which is compatible with NetTeller). Your browser must have 128-bit encryption enabled. The NetTeller site provides a Test Browser option and a link to update to 128-bit encryption, or you can open your browser and choose the Help...About menu option in your browser to determine whether 128-bit encryption is enabled.
• Access to the Internet.
• Personal computer capable of supporting the above browser.

NetTeller Security Tips

In order to maintain data security in an Internet environment, this product requires the use of a browser with 128-bit encryption technology.

Because NetTeller security relies upon password-protection, it is VITAL that you keep your ID and PIN confidential. We recommend that you:

• Keep your ID and PIN in a safe place.
• Don’t reveal your ID or PIN to anyone else.
• Change your ID and PIN periodically for extra security.
• Don’t walk away from your computer or visit other sites without clicking EXIT.
• Turn off the AutoComplete option that allows your browser to save user names and passwords. Instructions for doing this are provided by a link at the bottom of the NetTeller login page.
• For additional data security, if a user takes no action in NetTeller for 10 minutes, the user will automatically be logged off of NetTeller.

Password Tips

1. Try to use a password that you can remember without writing it down. Instead of writing down your password, write down a word or phrase that will remind you of the actual password.
2. Choose a password that is not too closely associated with yourself. Personal information such as addresses, telephone numbers, family or pet names, and local sports teams are easily guessed, and, therefore, make poor passwords.
3. Guard your password; never reveal it to any person you don't know or trust.
4. Change your password frequently.
5. Longer passwords are tougher to crack. Use passwords of 7 digits or longer, if possible.
6. Use combinations of letters, numbers, and punctuation, when possible. If the application permits it, passwords should contain a special symbol in the first five characters ("#," "$," "@," or whatever special characters the system permits in passwords). If special characters cannot be used, then a combination of upper and lower case letters, as well as numbers, should be employed
7. Avoid simple repetitions or obvious sequences, such as "111111", "222222", "333333", "AAAAAA", "BBBBBB", "CCCCCC", "123456", "234567", "ABCDEF", "UVWXYZ".
8. Avoid single dictionary words.
9. Never enter passwords with someone else looking at your keyboard or screen.
10. If you even suspect a leak, change your password.

Ideas for creating passwords:

1. Use combinations of two or more short and unrelated dictionary words, preferably with numbers or other characters mixed in (for example, "CAT$PIE", "BAG3WET"). Or, try replacing letters with similar numbers that you can remember using (replace the letter I with the number 1, or the letter O with the number zero, or the letter b with the number 8, or the letter S with the number 5, for example).
2. Instead of single dictionary words, use the first or last letters of the words in a familiar phrase, song, or poem. The phrase, "So Little Time, So Much To Do" would yield the password "SLTSMTD". For added security, replace words with their phonetic equivalents, such as "To"/"Too" with the number 2, or "For"/"Fore" with 4, or "Ate" with 8, or replace the word "Are" with the letter "R", or the word "Eye" with the letter "I", and so forth. Our example phrase could also yield the password "SLTSM2D", in this manner. Add a special character to get "SLT,SM2D".
3. Use every other letter in a phrase, until you have enough letters: "So LiTtLe TiMe, So MuCh To Do" yields "SLTLTMSC".
4. Use a word with its mirror-image, repeating or dropping letters to achieve the required length. (Examples include: "PIG#GIP#PI", "TRAD-DART", "LOG%GOL".)
5. Use some other person's name that you can easily remember. Divide it into password-length blocks, rotating through the name again, if necessary. Drop the first block, using one of the other blocks which does not match a name or word. (For example, "THOMAS ALVA EDISON" yields "THOMASA", "LVAEDIS", "ONTHOMA", "SALVAED". Use any except "THOMASA".)
6. Use a sufficiently-long word from the dictionary, replacing the vowels with special characters: "ANACONDA" becomes "@N@C@ND@", "TEMPERATURE" becomes "T#MP#R#T#R#", "RABBITS" becomes "R$BB$TS".
7. Use a sufficiently-long word from the dictionary, or a name, putting all the vowels together and all the consonants together: "FRIENDS" becomes either "IEFRNDS" or "FRNDSIE", "MIGRATE" becomes "IAEMGRT" or "MGRTIAE", "MARILYN" becomes "AIYMRLN" or "MRLNAIY".

NetTeller Customer Support

If you have questions about NetTeller or have problems with NetTeller call us or email us at (please include your name and phone number):

Cortland Banks NetTeller Support:
330-637-8040
Click Here for Help with Online Banking Issues

Notice: Since information sent by email is at risk of loss of confidentiality when it is transmitted over the internet, we do not recommend sending confidential information by email. Such information would include account numbers, social security numbers, credit card numbers, and passwords.

If you have questions about or problems with the Bill Pay function of NetTeller, call:

Bill Pay Customer Service Assistance:
(330) 637-8040

Additional Resources: